Thank you to both Joanne Hall and Sarah of Glimkra USA for helping me solve the problem. As i suspected it was completely MY ERROR. I had the black spacers on the wrong side of the beams and Sarah pointed that out to me just from pictures. Awesome problem-solving since we are on opposite sides of the country and Sarah was able to make a diagnosis only from pictures. I am so grateful to everyone at Glimkra for helping me. I love my little loom already!