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HOME button signs me off

Bonnie Datta's picture

Hi.  I just now noticed that if i'm reading a hot thread or a thread in a forum, then go to the top of the page and hit the Home tab on the left I get the sign-in page -- so I'm assuming it has signed me out??

Bonnie.

 

Claudia Segal's picture
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Joined: 05/13/2009
Hi Bonnie, I have tried it

Hi Bonnie,

I have tried it several times and am not experiencing that.

First step is to clear your cookies and cache in your browser.  What are you using? IE? What version and what type of computer are you on?

Also, are you clicking on the word "Home" in the left side of the page navigation?

Sorry this is happening. See if it clears up once you have cleared out your cookies and cache.

Claudia

Alison's picture
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Joined: 05/13/2009
Hi Bonnie, Another thing to

Hi Bonnie,

Another thing to check is whether you are actually still signed in.  I believe the software automatically signs people out after maybe 2 weeks.  So the home button just might take you to the login screen.  Are you seeing "Hi Bonnie Datta..." in the upper right corner?

Clearing the cookies will also log you out.  That should effectively restart the system.  Speaking of which, rebooting is also a good idea if you haven't recently.

Please let us know how it goes,

Alison

Bonnie Datta's picture
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Joined: 06/08/2009
I did all my little

I did all my little housekeeping routines last night and this morning the problem has disappeared.  Thanks for the help.  I don't actually know how to clear cookies, but I have a program called Uniblue SpeedUpMyPC that seems to do it along with a bunch of other system cleanup stuff.

Bonnie.

 

Claudia Segal's picture
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Joined: 05/13/2009
Thanks for the update and the

Thanks for the update and the good news Bonnie.

Claudia